I Need Your Help


So, who are you and why are you bothering me?

Greetings everyone. My name is Wes Wagner. I am currently the Product Owner of IPeople’s Data Discovery and Data Continuity & Migration Product Suites. Having been in the IT world for close to 24 years (15 of those are healthcare related) I have seen technology explode over the last quarter century (am I really that old?). As you all know, with new technology comes higher expectations. Your bosses, your executive board, our government, etc. are expecting more and more output from you. That’s where I and IPeople come in.

As great as your system may be, it is never good enough. “Group this data this way”, “I need this data for CMS”, “I need performance reports”, “Cost Accounting”, “Best Practices”, and the list goes on and on….. My responsibility is to ensure that you get your data via a mechanism and format that makes sense to your, your users, and the various agencies that always needing to know something.

Meditech is going down in 2 hours (or Meditech just went down)! Now What?

As Data Continuity Product Owner one of the areas of my responsibility is Offline/Downtime Solutions. Recently, during one of our Product Refinement meetings, Theo Vaughn (Account Management) stated that the ultimate metric during a Downtime can be found with the patients. The last downtime was so smooth that the patients did not realized that your staff was functioning without their HCIS. I ask you to reflect on how many different aspects of not only your HCIS, but your day-to-day operations that would entail.

Now think about what happens when your HCIS system is now available. What happens to your patient care data that was administered during the downtime, patient transfers, admissions, discharges, etc. This can almost be as chaotic as the downtime itself.

This is where I need your help

Working for an agile company requires me to be fast and adaptive in creating and leading change that delights our customers. If you aren’t delighted, I have FAILED. If my suite of products, as pretty and as advanced and as quick and as “COOL” as they might be, if you cannot use them; I have FAILED.
So let me put this has diplomatically and professionally as I can: HEEEELLLLPPPP!!!

With that in mind, I need to know what it is that you need. If there is more you need out of your HCIS, I need to know. If one of our products is not meeting your needs – I NEED TO KNOW. If one of our competitors’ products is not meeting your needs – I NEED to know.

So please use this as one of the avenues that allows you to have communication to me regarding those frustrations. Let me hear about your needs, and anything else you feel that I or IPeople needs to hear. Yes, we even want to hear the bad stuff: really we do.

Other topics

After 20+ years as a developer I took a leap of faith and took on the role of Scrum Product Owner. If you aren’t sure exactly what that is, I encourage you to take a quick look at Google. The articles out there can do a far greater job of explaining the role than I ever could in this blog. With that being said, I love to talk Agile/Scrum. I will definitely be passing along information about all things Agile/Scrum and how they apply to the industry.

I also will be posting information regarding the Healthcare Industry and things that might affect your day-to-day activities. Meaningful Use Modified Stage 2 (2015 – 2017) is the first thing that comes to mind. If you haven’t already, I can’t recommend enough that you read these two documents from CMS:

• EHR Incentive Programs in 2015 through 2017 Objectives and Measures for Eligible Hospitals and Critical Access Hospitals (CAHs)
• EHR Incentive Programs: 2015 through 2017 (Modified Stage 2) Overview

No worries, no charge for the 1st topic related to the industry (or any other post for that matter).


Where can you leave feedback or post questions?
Obviously this blog would be great; however, I understand there may be things that you do not necessarily want others to see. You can always email me at wes.wagner@ipeople.com.

I am also on
• Twitter: @wagman099
• LinkedIn: Wes Wagner

Thanks for your time and I look forward to conversing with you I the future.

Wesley (Wes) Wagner, Jr., CSPO
Certified Scrum Product Owner | Data Discovery, Data Continuity & Migration
Email: wes.wagner@ipeople.com
Ph: 214.222.1125 x234 | Fax: 214.292.9783

Wes Wagner

Wes Wagner

Certified Scrum Product Owner at Interface People, LP
Hard to believe I've been in the IT arena for almost 25 years (15 HealthIT).I love to talk about all things HealthIT and Scrum/Agile (and Dallas Stars Hockey).I am looking forward to sharing thoughts and ideas with you in the days ahead.
Wes Wagner

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